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Generating added value

We continuously improve performance for the customer, ensure system availability and support the optimization of operating costs and service life.

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Operational excellence as the basis for our performance: As the wording of this core element of our strategy suggests, it is a central element of the way we work.


In a nutshell, it means that we at RUAG optimize our daily activities and our processes so that we can work as efficiently as possible, reduce our costs and at the same time increase customer satisfaction.


It is therefore about optimally structured and effective processes, continuous improvement and further development, and of course about technologies.
 

Profil

Customer focus as the cornerstone of operational excellence

  • Doing everything we can to provide our customers with the best possible support and to optimally address their needs – this must be the basis of our daily business.
  • If our customers are satisfied, it has a direct, positive impact on our economic success.

Optimization through lean processes and structures

  • We continuously and sustainably improve our processes and structures
  • This is how we optimize our performance and ensure that we can respond quickly and cost-effectively.
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Efficiency and effectiveness

  • We optimize our resources, plan with foresight, increase our productivity, manage our projects professionally and holistically.
  • We measure our goals and ensure that we consistently improve and act in the interests of our customers.
  • We develop a comprehensive and realistic cost awareness.